Critical incident techniques
نویسندگان
چکیده
منابع مشابه
Patients Emotions during Meal Experience: Understanding through Critical Incident Technique
Background and Objectives: It was established that eating experience may affect patients emotionally. Acknowledging the role and understanding the basis of patients’ emotions in their food consumption may assist in identifying their nutritional status as well as their satisfaction with foodservice. To date, there are limited studies focusing on patients’ food-related emotional ...
متن کاملCollaborative Critical Incident Development
We have been using critical incidents to research the design and evaluation of computer-mediated collaborative and communication technologies for use in K-12 education. A variety of methods have generated a number of critical incidents identified during classroom evaluations. To enhance our analysis and understanding of these incidents, we developed a Web-based forum called the collaborative cr...
متن کاملCritical incident reporting and learning.
Editor—We were interested to read the article of Professor Mahajan and concur with his view that safety can be improved by learning from incidents and near misses. 1 Furthermore , we agree that investigation of incidents should not underestimate the potential of analysing incidents that are near misses or which have not led to patient harm. 1 We also accept that under-reporting of incidents by ...
متن کاملCritical incident monitoring in anaesthesia.
Critical incident monitoring in anaesthesia is an important tool for quality improvement and maintenance of high safety standards in anaesthetic services. It is now widely accepted as a useful quality improvement technique for reducing morbidity and mortality in anaesthesia and has become part of the many quality assurance programmes of many general hospitals under the Ministry of Health. Despi...
متن کاملInterventions following a critical incident: developing a critical incident stress management team.
This article describes the development and implementation of a stress management model for assisting hospital staff after critical incidents using an adaptation of Mitchell's model (J. Mitchell, 1983). A survey was conducted following the first major incident using M. Horowitz, N. Wilner, and W. Alvarez's (1979) Impact of Event Scale 10 days after and again 6 weeks following the incident to mea...
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ژورنال
عنوان ژورنال: International Journal of Service Industry Management
سال: 2001
ISSN: 0956-4233
DOI: 10.1108/eum0000000005520